Terms & Conditions

Welcome! These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our site or making purchases.

1. Product Representation

  • Images for Illustration Only: The images displayed on our website are for illustrative purposes only. Each ceramic piece is handmade, and variations in size, shape, color, texture, and finish are natural and expected. Final products may differ from the images shown and are not considered defects.

  • Measurements: All dimensions and weights provided are approximate and may vary slightly from the stated values.

2. Pricing & Payment

  • Pricing: Prices are listed in USD and are subject to change without prior notice. Any applicable taxes and shipping charges will be added at checkout.

  • Payment: Payments must be made in full at the time of purchase.

3. Discount Code Usage

  • Verification Required: Use of discount codes is contingent upon identity verification after order submission. If verification cannot be completed, we reserve the right to cancel the order and issue a refund.

  • Contact for Assistance: For any issues with discount codes, please contact us at prior to placing your order.

4. Order Fulfillment

  • Availability: All products are subject to availability. We make every effort to keep our inventory accurate, but items displayed on the website may become unavailable without notice.

  • Custom Orders: Custom or made-to-order pieces require additional processing time, which will be communicated at the time of purchase.

5. Shipping & Delivery

  • Shipping Locations: We currently ship to [list locations]. For inquiries about shipping to other regions, please contact us.

  • Damages in Transit: While we carefully package our products, we cannot guarantee the condition upon arrival. If your item arrives damaged, please notify us within 48 hours of delivery with photographs of the damaged product and packaging.

  • Shipping Delays: We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances beyond our control.

6. Returns & Refunds

  • Final Sale: Due to the handmade nature of our products, all sales are final unless otherwise stated. Returns or exchanges are accepted only in cases of manufacturing defects or damage during shipping.

  • Defective Items: Claims for defective items must be submitted within 7 days of receipt, along with photographic evidence. Refunds or replacements will be processed upon review and approval.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • Our liability is limited to the purchase price of the product in question.

8. Intellectual Property

  • All content on this website, including images, text, and graphics, is the intellectual property of Kaitlynn Pham. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy. By using this site, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

10. Modifications to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting to the website.

11. Governing Law

  • These Terms & Conditions are governed by the laws of California. Any disputes arising from these terms or your use of this website shall be resolved in the courts of California.